FAQ

About the Brownies

How big are the brownies?

Our gooey delights are all roughly 7cm x 4.5cm

How long will my brownies keep?

For complete gooeyness we bake all the brownies and blondies fresh to order. This means we only bake your orders AFTER it has been received. This ensures that the brownies last as long as possible as they are baked the same day they are shipped. Brownies will last for up to 14 days at room temperature if kept in an air tight container once received. They can also be frozen for 2 months, we advise that you let them sit and thaw thoroughly.

Do you offer any vegan or gluten free brownies?

Yes - we have both gluten free & vegan options, just choose the category from our drop down Shop menu.

Do you have an allergens list?

Yes - please see each individual product page for allergen information. All of our products are made in a kitchen that uses nuts & gluten, we use separate utensils for each product however we cannot guarantee a trace free product. Alternatively you can contact us for any further details you may require. 

Is your packaging eco-friendly?

Here at Gimmie Brownies the team tries to be as eco-friendly as possible. All of our boxes which your wonderful brownies arrive in are made from 70% recycled materials and are compostable, recyclable and biodegradble. If you have any recommendations as to how we could do better please do not hesitate to let us know at hello@gimmiebrownies.com 

Do you offer bulk or wholesale brownies?

Yes we offer discounts on large orders for weddings and events. Head to our wedding and event page for more info: https://gimmiebrownies.com/pages/events-weddings

Yes we can arrange for larger quantities of our brownies at discounted prices to be delivered to your event or business. Head to our corporate page for more info: https://gimmiebrownies.com/pages/corporate-events

My Order

Can I add a gift note?

Yes - you can add your own personalised gift note to your order. This is done on the product page before you add it to your cart, just tick the 'Would you like to add a gift message?'.

Do you sell gift vouchers?

Yes, we do. These are issued electronically by email and each contains a unique reference number. Our gift vouchers are ideal if you’re not sure which flavour to get that special person in your life.

Where is my order confirmation?

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at hello@gimmiebrownies.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

Can I alter my order?

We are only able to alter orders as long as the brownies haven't been baked, start our bake at 6am Monday-Friday so you will need to contact us before then for us to be able ot modify your order. For example if you place an order at 8pm on Monday night you will have until 6am on Tuesday morning to contact us otherwise we won't be able to change it, so please contact us as soon as possible.

How do I cancel my order?

There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via hello@gimmiebrownies.com, we may be able to cancel your order before it’s processed. If not, and we have started processing your order we will unfortunately not be able to cancel it.

Delivery

How much is delivery?

We use Royal Mail Tracked 24 for all our deliveries which is £4. We offer free delivery on all orders over £45.

Where do you deliver to?

We can deliver to anywhere in the UK

How long will my delivery take?

All orders are processed within 2 working days. Our boxes are shipped using Royal Mail Tracked 24, so if you order on a Monday you should have your box by Thursday.

Can I track my delivery?

Yes, as we use Tracked 24 then you will receiving a tracking number in your shipping confirmation email, which you can use to check the progress of your order online.

Can I pre-order a box?

Yes - once you've decided what box of brownies you'd like to send; before adding it to your cart you can pick the delivery date. We will make sure the box is shipped out in time, but we cannot guarantee delivery on this day as it is down to Royal Mail to make sure delivery is made on time once we pass the box to them.

If a day is blocked out it means we have reached our limit for that day, best thing to do is choose the next closest day.

Returns

Can I return an item?

Please see our Delivery and Refunds page for information on returns: https://gimmiebrownies.com/pages/delivery-info 

Can I exchange an item?

Unfortunately, we don’t offer exchanges, due to the nature of our products we can't offer an exchange once the order has been processed. If you, however, contact us before we have started our bake we can make arrangements to change the box you would like to receive.

My order has arrived but it’s not as I expected. What can I do?

In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email our customer service team via hello@gimmiebrownies.com with the details. We’ll respond within 48 hours to work on a resolution.