For complete gooeyness we bake all the brownies and blondies fresh to order. This means we only bake your orders AFTER it has been received. This ensures that the brownies last as long as possible as they are baked the same day they are shipped. Brownies will last for up to 14 days at room temperature if kept in an air tight container once received. They can also be frozen for 2 months, we advise that you let them sit and thaw thoroughly.
About the Brownies
How long will my brownies keep?
Do you offer any vegan or gluten free brownies?
Yes - we have both gluten free & vegan options.
Do you have an allergens list?
Yes we do please see each individual product page for allergen information. All of our products are made in a kitchen that uses nuts & gluten, we use separate utensils for each product however we cannot guarantee a trace free product. Alternatively you can contact us for any further details you may require.
Is your packaging eco-friendly?
Here at Gimmie Brownies the team tries to be as eco-friendly as possible. All of our boxes which your wonderful brownies arrive in are made from 70% recycled materials and are compostable, recyclable and biodegradble. If you have any recommendations as to how we could do better please do not hesitate to let us know at firstname.lastname@example.org
Do you offer bulk or wholesale brownies?
Yes we offer discounts on large orders for weddings and events. Head to our wedding and event page for more info: https://gimmiebrownies.com/pages/events-weddings
Yes we can arrange for larger quantities of our brownies at discounted prices to be delivered to your event or business. Head to our corporate page for more info: https://gimmiebrownies.com/pages/corporate-events
Can I add a gift note?
Yes - you can add your own personalised gift note to your order. This is done on the product page before you add it to your cart, just tick the 'Would you like to add a gift message?'.
Do you sell gift vouchers?
Yes, we do. These are issued electronically by email and each contains a unique reference number. Our gift vouchers are ideal if you’re not sure which flavour to get that special person in your life.
Where is my order confirmation?
This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at email@example.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.
Can I alter my order?
We are only able to alter orders as long as the brownies haven't been baked, start our bake at 6am Monday-Friday so you will need to contact us before then for us to be able ot modify your order. For example if you place an order at 8pm on Monday night you will have until 6am on Tuesday morning to contact us otherwise we won't be able to change it, so please contact us as soon as possible.
How do I cancel my order?
There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via firstname.lastname@example.org, we may be able to cancel your order before it’s processed. If not, and we have started processing your order we will unfortunately not be able to cancel it.
How much is delivery?
We use Royal Mail for all our deliveries it is £3.70 for our standard first class service, £3.60 for Tracked 48 & £5.10 for Tracked 24. We offer free delivery on all orders over £45.
Where do you deliver to?
We can deliver to anywhere in the UK
How long will my delivery take?
Orders are processed within 2 working days. Our boxes are shipped using Royal Mail. First class currently states it can be up to 3 working days however due to COVID restrictions it can take up to 7.
We are aware of delays in certain areas due to tier lockdowns which have taken parcels up to 14 days to arrive. If you pick the untracked service we are unable to give you any updates of where your box is until it has been delivered.
Can I track my delivery?
Yes, if you have paid for Traked 24/48 then you will receiving a tracking number in your shipping confirmation email, which you can use to check the progress of your order online.
Can I return an item?
Please see our Delivery and Refunds page for information on returns: https://gimmiebrownies.com/pages/delivery-info
Can I exchange an item?
Unfortunately, we don’t offer exchanges, due to the nature of our products we can't offer an exchange once the order has been processed. If you, however, contact us before we have started our bake we can make arrangements to change the box you would like to receive.
My order has arrived but it’s not as I expected. What can I do?
In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email our customer service team via email@example.com with the details. We’ll respond within 48 hours to work on a resolution.