FAQ

Yes - you can add your own personalised gift note to your order. This is done on the product page before you add it to your cart, just fill in the message box with what you would like to say.

Yes, we do. These are issued electronically by email and each contains a unique reference number. Our gift vouchers are ideal if you’re not sure which flavour to get that special person in your life.

This is automatically sent to your email address when you place an order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there. If you haven’t received your order confirmation within 24 hours, please get in touch at hello@gimmiebrownies.com just in case there’s a problem with your order. 

We are only able to alter orders as long as the brownies haven't been baked, we start our bake at 8am Monday-Thursday so you will need to contact us before then for us to be able ot modify your order. For example if you place an order at 8pm on Monday night you will have until 8am on Tuesday morning to contact us otherwise we won't be able to change it, so please contact us as soon as possible.

There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via hello@gimmiebrownies.com, we may be able to cancel your order before it’s processed. If not, and we have started processing your order we will unfortunately not be able to cancel it.

If you have sent us an email either directly or through the contact form please be sure to check your junk or spam mail. We pride ourselves on responding to emails within 24 hours so our email may have ended up in a junk box by mistake. Thank you

When you initially pay for a subscription you will receive an email from 'no-reply@sealsubscriptions-email.com' confirming your subscription. Within this email is a link to your customer portal where you are able to see your upcoming order dates; you can also amend the shipping address, pause or cancel your subscription from here. You can also find the link on the 'My Account' page or 'Contact Us' page, once you click the link just type on the email address used for the initial order, this will then take you to your customer portal.

Your subscription date starts on the day you pay for it, that date is used for your future monthly orders. For example if you pay for your first subscription on the 2nd August, your future dates will be the 2nd of each month.

Yes - if you already have an account with our store you will be able to view your subscriptions by logging into your customer portal by going to www.gimmiebrownies.com/a/subscriptions/manage in the shop or going to the 'My Account' page or 'Contact Us' page and clicking the link on those pages.

We use Royal Mail Tracked 24 for all our deliveries which is £4. We offer free delivery on all orders over £45.

We can deliver to anywhere in the UK

All orders are processed within 2 working days. Our boxes are shipped using Royal Mail Tracked 24, so if you order on a Monday you should have your box by Thursday.

Yes, as we use Tracked 24 then you will receiving a tracking number in your shipping confirmation email, which you can use to check the progress of your order online.

Yes - once you've decided what box of brownies you'd like to send; before adding it to your cart you can pick the delivery date. The date you pick is the date the box should be delivered on. We will make sure the box is shipped out in time, but we cannot guarantee delivery on this day as it is down to Royal Mail to make sure delivery is made on time once we pass the box to them.

If a day is blocked out it means we have reached our limit for that day, best thing to do is choose the next closest day.

Please see our Delivery and Refunds page for information on returns: https://gimmiebrownies.com/pages/delivery-info 

Unfortunately, we don’t offer exchanges, due to the nature of our products we can't offer an exchange once the order has been processed. If you, however, contact us before we have started our bake we can make arrangements to change the box you would like to receive.

In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email our customer service team via hello@gimmiebrownies.com with the details. We’ll respond within 48 hours to work on a resolution.