Our gooey delights are all roughly 7cm x 4.5cm
About the Brownies
How big are the brownies?
How long will my brownies keep?
For complete gooeyness we bake all the brownies and blondies fresh to order. This means we only bake your orders AFTER it has been received. This ensures that the brownies last as long as possible as they are baked the same day they are shipped. Brownies will last for up to 10 days at room temperature if kept in an air tight container once received. They can also be frozen for 2 months, we advise that you let them sit and thaw thoroughly.
Do you offer any vegan or gluten free brownies?
Yes - we have both gluten free & vegan options, just choose the category from our drop down Shop menu.
Do you have an allergens list?
Yes - please see each individual product page for allergen information. All of our products are made in a kitchen that uses nuts & gluten, we use separate utensils for each product however we cannot guarantee a trace free product. Alternatively you can contact us for any further details you may require.
Is your packaging eco-friendly?
Here at Gimmie Brownies the team tries to be as eco-friendly as possible. All of our boxes which your wonderful brownies arrive in are made from 70% recycled materials and are compostable, recyclable and biodegradble. If you have any recommendations as to how we could do better please do not hesitate to let us know at email@example.com
Do you offer bulk or wholesale brownies?
Yes we offer discounts on large orders for weddings and events. Head to our wedding and event page for more info: https://gimmiebrownies.com/pages/events-weddings
Yes we can arrange for larger quantities of our brownies at discounted prices to be delivered to your event or business. Head to our corporate page for more info: https://gimmiebrownies.com/pages/corporate-events
Can I add a gift note?
Yes - you can add your own personalised gift note to your order. This is done on the product page before you add it to your cart, just fill in the message box with what you would like to say.
Do you sell gift vouchers?
Yes, we do. These are issued electronically by email and each contains a unique reference number. Our gift vouchers are ideal if you’re not sure which flavour to get that special person in your life.
Where is my order confirmation?
This is automatically sent to your email address when you place an order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there. If you haven’t received your order confirmation within 24 hours, please get in touch at firstname.lastname@example.org just in case there’s a problem with your order.
Can I alter my order?
We are only able to alter orders as long as the brownies haven't been baked, we start our bake at 8am Monday-Thursday so you will need to contact us before then for us to be able ot modify your order. For example if you place an order at 8pm on Monday night you will have until 8am on Tuesday morning to contact us otherwise we won't be able to change it, so please contact us as soon as possible.
How do I cancel my order?
There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via email@example.com, we may be able to cancel your order before it’s processed. If not, and we have started processing your order we will unfortunately not be able to cancel it.
I haven't had a response to my email
If you have sent us an email either directly or through the contact form please be sure to check your junk or spam mail. We pride ourselves on responding to emails within 24 hours so our email may have ended up in a junk box by mistake. Thank you
How do I see my subscription?
When you initially pay for a subscription you will receive an email from 'firstname.lastname@example.org' confirming your subscription. Within this email is a link to your customer portal where you are able to see your upcoming order dates; you can also amend the shipping address, pause or cancel your subscription from here. You can also find the link on the 'My Account' page or 'Contact Us' page, once you click the link just type on the email address used for the initial order, this will then take you to your customer portal.
When does my subscription occur?
Your subscription date starts on the day you pay for it, that date is used for your future monthly orders. For example if you pay for your first subscription on the 2nd August, your future dates will be the 2nd of each month.
I already have an account - can I see my subscription?
Yes - if you already have an account with our store you will be able to view your subscriptions by logging into your customer portal by going to www.gimmiebrownies.com/a/subscriptions/manage in the shop or going to the 'My Account' page or 'Contact Us' page and clicking the link on those pages.
How much is delivery?
We use Royal Mail Tracked 24 for all our deliveries which is £4. We offer free delivery on all orders over £45.
Where do you deliver to?
We can deliver to anywhere in the UK
How long will my delivery take?
All orders are processed within 2 working days. Our boxes are shipped using Royal Mail Tracked 24, so if you order on a Monday you should have your box by Thursday.
Can I track my delivery?
Yes, as we use Tracked 24 then you will receiving a tracking number in your shipping confirmation email, which you can use to check the progress of your order online.
Can I pre-order a box?
Yes - once you've decided what box of brownies you'd like to send; before adding it to your cart you can pick the delivery date. The date you pick is the date the box should be delivered on. We will make sure the box is shipped out in time, but we cannot guarantee delivery on this day as it is down to Royal Mail to make sure delivery is made on time once we pass the box to them.
If a day is blocked out it means we have reached our limit for that day, best thing to do is choose the next closest day.
Can I return an item?
Please see our Delivery and Refunds page for information on returns: https://gimmiebrownies.com/pages/delivery-info
Can I exchange an item?
Unfortunately, we don’t offer exchanges, due to the nature of our products we can't offer an exchange once the order has been processed. If you, however, contact us before we have started our bake we can make arrangements to change the box you would like to receive.
My order has arrived but it’s not as I expected. What can I do?
In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email our customer service team via email@example.com with the details. We’ll respond within 48 hours to work on a resolution.