Delivery & Returns Information | Brownies For Delivery

Delivery Information

We deliver anywhere within the UK.

Our boxes are shipped using Royal Mail, we use tracked 24 which is £4; you will receive a tracking number on your shipping confirmation.

If you have picked a pre-order date we will make sure the box is shipped out in time, but we cannot guarantee delivery on this day as we are unable to control any external factors such as delays by Royal Mail.
If a day is blocked out it means we have reached our limit for that day, best thing to do is choose the next closest day.

Our brownies, due to the way we wrap them, stay fresh up to 10 days. Please make sure they are kept in an air tight container once delivered.

You will receive FREE delivery on all orders over £45. 

If you have any queries about your orders delivery please contact us

Please note that all of our products are hand-made daily to make sure they are as fresh as possible for you to devour. All orders are processed within 2 working days to ensure the brownies are as fresh as possible when they reach you.

Our deliveries are handled by our couriers, Wednesday to Saturday from 8am-6pm.

Please note that if your delivery is delayed for any reason your order will still be fresh as our brownies are wrapped in grease proof paper as to keep them fresh for up to 10 days, if you can keep your hands off them for that long.


Return and Refund Policy

Thanks for shopping at

If you don't receive the item that you ordered or the item you have received has been damaged in transit, we're here to help. 

Please email us using the contact form if you have any questions.


 You are responsible for the shipping address being correct, if it is incorrect and Royal Mail are unable to deliver you will not receive a refund.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.  


If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at


We only replace items if the wrong item has been shipped to you. If your parcel has been lost in transit we will send out your order again free of charge - please give the post 10 working days before contacting us. Send us an email at and send your item to: 27B Dryden Road, Bilston Industrial Estate, Loanhead, EH20 9LZ