During these particularly challenging times, our couriers are facing unprecedented demand, so please be aware there may be a short delay in your order arriving.
Our brownies are freshly baked on the day that they are sent to you, and stay fresh for 14-days, so rest assured that a short delay will not impact the quality of your order.
Our couriers are making some changes to the way parcels are delivered to you in order to offer ‘contact-free delivery’ right to your doorstep. On arrival the driver should knock or ring the bell and will then leave the parcel on your doorstep if it won't fit through your letterbox.
We deliver anywhere within the UK.
Our boxes are shipped using Royal Mail, we have both untracked & tracked. First class currently states it can be up to 3 working days however due to COVID restrictions it can take up to 7. If you have picked tracked you will receive a tracking number on your shipping confirmation.
We are aware of delays in certain areas due to tier lockdowns which have taken parcels up to 14 days to arrive. As this service is not tracked we are unable to give you any updates of where your box is until it has been delivered.
Our brownies, due to the way we wrap them, stay fresh between 10-14 days. Please make sure they are kept in an air tight container once delivered.
Our tracked services are; 24 at £5.10 & 48 at £3.60, we also have standard untracked first class at £3.70, with FREE delivery on all orders over £45.
If you have any queries about your orders delivery please contact us email@example.com
Thanks for shopping at gimmiebrownies.com.
If you don't receive the item that you ordered or the item you have received has been damaged in transit, we're here to help.
Please email us using the contact form if you have any questions.
To return your product, you should mail your product to:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
REFUNDS (IF APPLICABLE) & RETURNS
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase, this can be the original confirmation email you receive from us when you placed your order.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS (IF APPLICABLE)RETURNS
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
EXCHANGES OR LOST ITEMS (IF APPLICABLE)
We only replace items if the wrong item has been shipped to you or the item is not as described. If your parcel has been lost in transit we will send out your order again free of charge - please give the post 10 working days before contacting us. Send us an email at email@example.com and send your item to: 8 Bank Street, Penicuik, EH26 9BG